So I bought a laptop.
Mum called Virgin for a wireless router.
We got it this morning.
It was a bit of an effort but I got it all going.
"Please call 150 to register your modem before you can start surfing the net. This will take just a few minutes"
Ok...
Mum has to go out in 15min but it should be pretty quick.
"oh you don't want this number, call 151 and select option 3"
Well that dosn't work at all.
Try 150 again.
"I'll put you through to our broadband people"
Super!
...long detailed step by step of what to do...
Seems we were wrong for doing it in the exact order the instructions told us to.
First you need to take the cable out of the router and stick it in the laptop.
Reboot then go to the web page where it will go through and register your modem, then replug the router, reboot everything then insert the wireless registration disc to run you through set up.
(Yeah...I have done that, how'd you think I got the blimmin number in the first place?)
"Just call us the minute you have a problem."
Ok.
Hang up.
Unplug router.
Stick cable in modem.
Reboot.
Open internet.
We do not recognise this computer, who is your provider?
Virgin
"Please call 150 to register your modem before you can start surfing the net. This will take just a few minutes"
AAAAAAAARRRRRRRRRRRGGGGGGGGGGGGHHHHHHHHHHHHHH
I'm currently debating whether or not to hunt down the bloke who we 'ordered' the router from and told us it was really easy to install.
Actually, no, I don't think I will.
He was right - the wires and things were easy.
It was the moment they told us to phone them where it all went hideously wrong.
Half the problem is they won't recognise me as a human being. I can't talk to anyone. We had to fight tooth and nail just to get them to talk to mum. Apparently dad is the only one with a brain in this house but that's another rant entirely.
Thing is, I'm the one who sets it all up because mum says she dosn't know what to do, then when it all goes wrong (which it does. everytime.) she phones up and asks how to fix it. She comes and tells me and I'm all 'well I did that!' and she has to phone them back again. Cue more muzak and accents she can't understand.
Please tell me they havn't won any awards for their customer service...Well, maybe they have but if so I really don't want to have to deal with any companies that havn't because goodness knows what will happen then.
Anyhoo, mums now gone out and I think I'm going to put in a request for dealing with all this tomorrow. Start with a clear brain
And a plan of attack.
Literally.
sigh
x